Terms & Conditions

In these terms of business, the expression 'Hotel' means The Penthouse Apartment Hotel

These terms apply to all bookings
1. Prices
Accommodation rates are per apartment per night
The Hotel reserves the right to alter prices for any reason in which case the changes will be notified to the Client. In this event, the Client may cancel the booking without cost.
2. Availability
All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel manager.
3. Bookings
All bookings must be guaranteed by credit/debit card and a pre-payment of £20 is take upon acceptance of the booking.
4. Arrival and departure
Apartments are usually available from 2pm on the day of arrival. Check out is by 11am.
5. Cancellations, amendments and non-arrivals
There is no charge, if a guaranteed daily reservation is cancelled at any time up to 48hrs before the due arrival date, this is known as the “48hr rule”.
In the event of non-arrival or cancellation after the 48hr rule and where the booking has been guaranteed, a charge equivalent to one night's accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.  In the case of weekly or multiple bookings the cancellation rule is 7 days, the cancellation charge will be equivalent to the price of one weeks accommodation.
The Hotel reserves the right to relocate guests in equivalent accommodation if the Hotel deems this necessary.
6. Payment
Settlement of the bill in full, must be made upon arrival at the Hotel.
We accept Cash & all Major Credit and Debit Cards. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel immediately.
The Hotel may charge interest at a rate of two percentage points per year above Bank of Scotland base rate on any outstanding balance before and after judgement.
7. Car parking
The Hotel has its own car parking, which is free to residents. Clients are advised to check with the Hotel whether there is a charge for off-site parking. The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises
8. Insurance
Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money
9. Children
Children under the age of 16 years must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate for other guests within the Hotel.
Where hotels have health and leisure facilities, children under the age of 16 years must be accompanied by an adult at all times and they are not permitted to use gymnasium equipment. Under 5's are excluded from the sauna, spa pools, swimming pools and solaria areas. Clients must read and follow the conditions of use displayed at such facilities.
In the interest and safety of children, some health and leisure clubs may be subject to specific time allocations for use of the facilities by children. Clients are advised to check with the Hotel beforehand.
10. Disabled guest rooms
The Hotel does not have any special facilities for disabled guests.
11. Dogs and other pets
Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. Clients and guests are asked to check in advance with the Hotel
The Client is responsible for controlling the pet and will be liable for any damage, soilage or injury however caused by the pet.
12. Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking without compensation.
13. Discrimination
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
14. External purchases
Wines, spirits, beers or food may be brought into the Hotel by Clients, their guests or representatives for consumption on the premises without the express written consent of the Hotel
15. Comments and complaints
Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately
16. Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
17. Liability
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
18. Data protection
The information provided by the Client will be kept strictly private.
19. Dispute
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts
20. Web site information
The Hotel cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the arrangements featured in the site without notice

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Copyright © 2003 The Penthouse Apartment Hotel